Resolving an overcount (counted more than expected)

An overcount means you have more on the shelf than the records predict — usually an inflow that wasn’t entered. Common causes:

Purchased from another store

Inter-pharmacy purchases aren’t in your dispensing/wholesaler data. If you’re over by a pack size (100, 500, etc.), check for a store-to-store purchase and add it under Purchases → record the receipt.

Brand switching

If a drug was received under one DIN but is interchangeable with another, one DIN can read over while its sibling reads under by the same amount. Reconcile the pair.

Returned to stock

A returned/un-dispensed quantity put back on the shelf without a reversal will read as an overcount — record the adjustment.

Purchased on the day of the previous count

Stock received on the prior count date may fall outside the window. Confirm the purchase date and adjust if needed.