Help & Support
Guides for getting the most out of NarcCount. Need a hand? Email support@narccount.ca.
Guide: Narcotic reconciliation & the OCP six-month ruleWhat reconciliation involves, how often Ontario requires it, and how to handle a variance.Read →Getting started with NarcCount
A two-minute tour of how NarcCount keeps your controlled-substance inventory reconciled.
Read →Creating and completing a count
How to start a count, add the drugs you counted, and finalize it.
Read →Uploading purchase, dispensing & destruction data
Import your transaction records from a CSV export in seconds.
Read →How reconciliation works (the math)
The exact formula NarcCount uses and how the reconciliation window is defined.
Read →Investigating a discrepancy
Turn a variance into a root cause with one-click drill-downs.
Read →Reports and CSV exports
Produce inspection-ready output for any count on demand.
Read →Managing your drug list
Keep your controlled-substance catalog clean and complete.
Read →Exporting dispensing records from Kroll
Pull a dispensing CSV for your controlled substances out of Kroll and import it into NarcCount.
Read →Exporting purchase records from McKesson
Download the Narcotics & Controlled Substances purchase report from McKesson and import it.
Read →Exporting purchase records from Kohl & Frisch
Download a Kohl & Frisch purchase history report, convert it to CSV, and import it.
Read →Resolving an overcount (counted more than expected)
When the physical count is higher than expected, here are the usual causes and fixes.
Read →Resolving an undercount (counted less than expected)
When the physical count is lower than expected, here are the usual causes and fixes.
Read →Frequently asked questions
Quick answers to common questions about NarcCount.
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