Resolving an undercount (counted less than expected)

An undercount means you have less on the shelf than expected — an outflow that wasn’t recorded, or a genuine loss to investigate and possibly report. Common causes:

Destruction not recorded

The most common cause: expired or returned stock removed from inventory but never logged. Add it under Destructions → record the destruction.

Brand switching

A drug dispensed under a different (interchangeable) DIN shows one brand under and the other over by the same amount. Reconcile the pair.

Blister packs

Quantities committed to compliance/blister packaging may be on the shelf in a different form than the records expect — verify before treating it as a loss.

Dispensed on the day of the previous count

A dispense on the prior count date can fall outside the window. Confirm the date.

If none of these explain it

Treat the shortfall as a potential loss/theft: use AI triage on the count, then the 1-click Health Canada loss report — which generates a draft Loss/Theft Report for you to review. You (the QPIC) remain responsible for verifying it and submitting within 10 days of confirming a loss.